Privacy Policy

1. Who We Are

IPTV Canada (operating as IPTV Box) is an Internet Protocol Television (IPTV) streaming service provider serving customers across Canada. For any questions related to this privacy policy, you can contact us at: privacy@freetvbox.ca

2. Information We Collect

We collect only the information strictly necessary to provide our IPTV service:

• Contact Information: Name and email address provided at the time of purchase
• Payment Information: Processed by certified third-party payment processors (we never store credit card data directly)
• Technical Data: IP address, device type, and connection information necessary for account activation and service delivery
• Communication Data: Messages exchanged via WhatsApp or email for customer support purposes

We do not collect sensitive personal data. We do not track your viewing behavior or browsing history. We do not sell or rent your data to third parties.

3. How We Use Your Information

The information we collect is used exclusively to:

• Process and activate your IPTV Canada subscription
• Provide technical support and respond to assistance requests
• Send account-related information (payment confirmations, renewal reminders)
• Comply with legal obligations when applicable

We do not use your information for marketing purposes without your explicit consent.

4. Sharing Information with Third Parties

Your personal information is not sold, rented, or shared with third parties for commercial purposes. We may share information with:

• Payment Processors (e.g., Stripe, PayPal) to complete transactions — subject to their own privacy policies
• Competent Authorities when required by Canadian law or court order

5. Data Retention

We retain your information for as long as necessary to provide the service and fulfill legal obligations. After your subscription ends, data is deleted within 90 days unless longer retention is required by Canadian law.

6. Your Privacy Rights

Under Canadian privacy legislation (including PIPEDA), you have the right to:

• Access: Request a copy of the information we hold about you
• Correction: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing your information

To exercise any of these rights, contact us at: privacy@freetvbox.ca. We respond within 30 days.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

7. Cookies

Our website uses only essential technical cookies necessary for site functionality (session management, language preferences). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

8. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or destruction. All communications are encrypted using SSL/TLS protocols.

9. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email or through a notice on our website. The date of the last update is always indicated at the top of this page.

10. Contact Us

For questions related to privacy and data protection:

Email: privacy@freetvbox.ca
WhatsApp Support: Contact us on WhatsApp
Website: IPTV Canada